TERMS AND CONDITIONS

**1. General Provisions**

1.1 These general terms and conditions of sale (hereinafter, "General Terms") govern all sales of BRÆNDON products (hereinafter, "Products" or "Product") concluded remotely on the website www.braendon.com/it (hereinafter, the "Site").

1.2 The distance selling service is reserved exclusively for consumers for personal use (hereinafter, "Customers" or "Customer"); 'consumers' means natural persons who have the legal capacity to enter into binding agreements in accordance with applicable law and are acting for purposes unrelated to any commercial or professional activity possibly carried out ("Customers").

By placing an order on the Site, the Customer accepts and guarantees that the purchase is not made in connection with transactions or relationships with entities or individuals subject to sanctions by the United States, the United Nations, or the EU, or for re-export to North Korea or Syria.

1.3 Customers are required to carefully read the General Terms, available on the Site, in order to acknowledge, memorize, and reproduce them. Brændon (as defined below) will transmit a copy of the General Terms to the Customer pursuant to Article 5.10 of these General Terms. Contracts concluded with Customers will be archived by Brændon for the period required by current legislation.

**2. Seller Identification**

2.1 The seller is The Golden Octagon, a company with its registered office at Via Masserano No. 35/c - Besozzo (Va), Italy, VAT number 039359730122, tax code BRGMRA89R05L682K.

**3. Product Information and Availability**

3.1 All information relating to the Products is available on the Site.

3.2 The Products available on the Site represent a selection of items normally available in selected boutiques; Brændon does not guarantee the Customer that the Products available on the Site are also available in physical stores.

For technological reasons, the display of colors on the screen may not always be accurate.

3.3 During the purchase process, if it is not possible to fulfill the order due to the unavailability of the ordered Product, the Customer will be notified via an automatic message. Brændon is not liable to the Customer in case of unavailability of a Product if this occurs before the conclusion of the contract.

3.4 The Seller assumes responsibility for any original defect in the Products.

The Seller guarantees to the Customer that the Products sold are not defective and that they conform to what is provided for in the Contract.

3.5 Marginal differences between the description of the Product on the Site and the actual characteristics of the Product shall not be considered as a cause of non-conformity of the Product for the purposes of this Contract.

**4. Price**

4.1 The price of the Products indicated on the Site is expressed in Euros and includes all applicable taxes or duties.

4.2 Brændon constantly verifies the accuracy of the prices indicated on the Site; however, it cannot guarantee the absence of errors. Brændon will reject the order and offer the Customer the opportunity to purchase the Product at the correct price, should a non-compliant amount be found. If the error is detected only after acceptance of the order, Brændon will offer the Customer the possibility to cancel the order.

**5. Conclusion of the Contract**

5.1 The Site displays the essential characteristics and price of each Product.

5.2 The Customer is required to read all instructions provided during the purchase procedure as well as these General Terms.

5.3 The transmission of the order proposal constitutes a purchase offer for the selected Products, governed by these General Terms and binding on the Customer, without prejudice to the right of withdrawal provided in Article 10. The transmission of the order proposal by the Customer obliges the latter to pay the price of the ordered Products.

5.5 Before submitting the order proposal, the Customer has the possibility to make any corrections/modifications to the entered data by following the specific procedure indicated on the Site.

The Customer has the right to modify the quantity of Products they intend to purchase by adding or removing one or more Products from the "Shopping Cart").

5.6 The form with the order proposal and the Customer's data related to the order proposal will be stored by Brændon for the period required by current legislation, as described in the Privacy Policy. Personal data provided by the user to make a purchase as a guest may be used by BRÆNDON to classify the profiles of our guests based on the frequency and amount of purchases, number and type of products purchased, country of billing and shipping, and returns made.

5.7 Brændon may refuse an order proposal within 30 days of receipt. In such a case, no amount will be due by the Customer to Brændon. Brændon may refuse an order proposal in the following cases:
- In case of unavailability of the Products (without prejudice to Article 3.3); or
- In case of non-fulfillment by the Customer of their obligations under a previous contract concluded with Brændon.
- In case there is a report, or suspicion, of fraudulent or illegal activities, including the suspicion that purchases are made for commercial purposes;

5.8 The contract between Brændon and the Customer is concluded when the Customer receives confirmation from Brændon of the acceptance of the order proposal ("Order Confirmation"). The acceptance (or refusal) by Brændon of the order proposal will be transmitted to the Customer at the email address indicated by the Customer in the order proposal.

5.9 In case of unavailability of one or more ordered Products, the Customer will be notified via email. In this event, the order proposal is canceled, or accepted only for the available Products. In case of partial acceptance, the Customer is only required to pay the price for the available Products (if payment is made by credit card, the Customer will only be charged the amount corresponding to the available Products).

5.10 The Order Confirmation will contain a summary of the essential characteristics of the purchased Products, detailed price indication, payment methods, conditions and methods for exercising the right of withdrawal (including the indication of the exclusion of the right of withdrawal for customized Products), an address for submitting complaints, information on after-sales services and existing commercial guarantees, and a copy of these General Terms.

5.11 After receipt of the Order Confirmation, the order can no longer be canceled or modified. The return of already shipped Products must be carried out in accordance with the procedure provided in Article 10.

5.12 The risk of loss or damage to the Products transfers to the Customer when the latter (or a third party designated by them other than the carrier) physically takes possession of the Products.

**6. Payment Methods**

6.1 The Customer may pay the amount due for the Products contained in the order proposal and shipping costs, if applicable, by credit card, PayPal, or bank transfer. As a buyer, the Customer declares and guarantees that they have legally obtained the funds used to pay for the price of the Products included in the order proposal (and related delivery costs, if any) and that they are not involved in any transaction intended to conceal the identity, origin, or destination of the funds with which the Customer pays for the price of the ordered Products (and related delivery costs, if any).

6.2 Brændon accepts payments made with the following credit cards:
- Visa;
- MasterCard;
- American Express.

6.3 The debit of transactions on the Customer's credit card will be made only after: the credit card data has been verified; authorization for the debit has been received from the company issuing the credit card used by the Customer; and the availability of the Products has been confirmed by Brændon.

6.4. Except as provided in Article 6.4, no amount will be debited from the credit card at the time of transmission of the order proposal, without prejudice to the temporary charge possibly necessary to verify the validity of the credit card. It is understood that, following order fulfillment, this temporary charge will be canceled and replaced by the debit corresponding to the amount due by the Customer. The temporary charge will also be canceled in case of order cancellation.

6.5 Payments can also be made by bank transfer to the following IBAN code: IT93R0306950250100000015749. All costs and expenses (including any possible fees associated with the bank transfer that may be charged to the Customer by their bank from time to time) remain the responsibility of the Customer. Payment must be made within 7 (seven) working days from the date of the Order Confirmation.

6.6 If, for any reason, within the term provided in the previous Article 6.6, it is not possible to debit the amounts due by the Customer on the credit card (or, in case of bank transfer, the funds corresponding to such amounts are not available in Brændon's bank account), it will not be possible to execute the contract and the order will be considered canceled.

6.7. For each order, Brændon will issue a specific invoice which will be sent to the Customer via email or post in compliance with current legislation. The invoice will be issued based on the information provided by the Customer at the time of the order. No changes to the invoice are permitted after its issuance.

**7. Shipping and Delivery**

7.1 The purchased Products will be delivered via a courier selected by Brændon (hereinafter "Courier") on working days. The Products will be delivered to the address indicated by the Customer in the order proposal. Deliveries are not made to P.O. boxes.

7.2 Unless force majeure events or unforeseen circumstances occur, deliveries will be made within 30 (thirty) days from the date indicated in the Order Confirmation. In case of non-delivery within the aforementioned term, the Customer may terminate the contract and Brændon must refund without delay all expenses incurred in relation to the contract.

7.3 At the time of delivery, the Customer (or their delegate) must:
(I) Check that the number of packages being delivered corresponds to that indicated in the delivery note;
(II) Check that the packaging and its seals are intact, not damaged, not wet, or altered in any way;
(III) Sign the delivery document; and
(IV) If requested by the Courier, show an identity document.
Any damage to the packaging and/or Products or the non-correspondence of the number of packages or the indications must be immediately contested in writing on the Courier's delivery note. Where permitted by current legislation, once the Courier's document is signed without the Customer having raised objections, the Customer cannot raise any complaints regarding the external characteristics of the delivered package; it is understood that the Customer may raise complaints later, according to Article 13, if such complaints relate to the Products.

7.4 Delivery costs, if applicable to the Customer, will be highlighted separately in the order form.

**8. Shipment and Delivery Confirmation**

8.1 Brændon will send the Customer a confirmation email after the Products have been shipped, as well as a second email confirming the delivery of the same.

**9. Packaging**

9.1 The Products purchased on the Site are delivered using the standard packaging used by Brændon.

**10. Right of Withdrawal**

10.1 The Customer has the right to withdraw from the contract, without giving any reason, within 30 (thirty) days from the date the Customer (or their delegate receiving the Products) physically takes possession of the Products or, in case of split delivery, from the day the Customer physically takes possession of the last Product.

10.2 Within the term provided in the previous Article 10.1, the Customer can initiate the return process via the following methods:
• By selecting "Return Item" from the Customer's Brændon Account, in the Order Details section; or
• By selecting "Return Item" via the delivery confirmation email;

10.3 Within 14 (fourteen) days from the communication of withdrawal (transmitted in accordance with the previous Article 10.2) the Customer must return the purchased Products to Brændon by sending them to the following address: Via Masserano 35/c - 21012 - Besozzo (Va). For this purpose, to organize the collection, the Customer must contact the courier directly at the number indicated in the return request email or on the return thank you page displayed at the end of the online return procedure. The Customer can also organize the collection by visiting the courier's website directly. Unless otherwise indicated on the Site, the costs for returning the Products to Brændon are borne by the Customer. The Products must be returned intact, unused, undamaged, and with the labels still attached. The Customer is solely responsible for any decrease in the value of the Product resulting from handling of the Product other than what is necessary to establish its nature, characteristics, and functioning.

10.4 Brændon will proceed with the full refund of the sums paid by the Customer, including any reasonable delivery costs, within 14 (fourteen) days from the date Brændon receives the Products returned by the Customer or from the moment the Customer provides proof of having sent back the Products, whichever occurs first. This refund will be made by Brændon using the same payment method used by the Customer for the initial transaction, unless otherwise expressly agreed between the parties and provided that the Customer does not incur additional costs as a result of this refund.

10.5 The Products purchased on the Site can be returned, within the term specified in Article 10.1, to all Brændon Boutiques LISTED HERE (https://www.braendon.com/). At Brændon boutiques, cash refunds are not made, only gift cards or in-store credits are issued; the refund will be processed according to the procedure outlined in Articles 10.3 and 10.4.

**11. Customized Products**

11.1 The right of withdrawal does not apply to orders for customized Products such as, by way of example but not limited to, Products on which the Customer's initials are engraved and Products made based on specific instructions provided by the Customer on the Site.

**12. Product Replacement**

12.1 Without prejudice to the Customer's rights under Articles 10 and 13 of these General Terms and excluding the customized Products referred to in Article 11, Brændon grants the Customer the possibility to replace the Products purchased on the Site. To this end, the Customer must:
(I) Within 30 (thirty) days of receipt of the Products, contact Brændon; and
(II) Subsequently, return to Brændon the Products for which the Customer has requested replacement. To organize the collection, the Customer must contact the courier directly at the number indicated in the return request email or on the return thank you page displayed at the end of the online return procedure. The Customer can also organize the collection by visiting the courier's website.

12.2. The Products must be returned intact, unused, undamaged, and with the labels still attached. The Customer is solely responsible for any decrease in the value of the Product resulting from handling of the Product other than what is necessary to establish its nature, characteristics, and functioning.

12.3 Brændon will refund the amount paid by the Customer using the same payment method used by the Customer for the purchase, within and not exceeding 14 (fourteen) days from Brændon's receipt of the returned Products.

12.4. Brændon will agree to carry out the replacement subject to verification of the availability of the Products requested as a replacement.

12.5. The replacement will be processed by Brændon using the same methods used for any new order, and therefore the same terms and conditions applied to the Customer's initial order as provided in these General Terms will apply. In case of a price difference, this will be paid by Brændon to the Customer if lower; conversely, if higher, Brændon will request the Customer to pay such difference.

**13. Conformity Defects**

13.1 Should the Products sold by Brændon exhibit manufacturing defects or any alleged lack of conformity, the Customer must contact online assistance, via email or post, at the addresses indicated below:

ADDRESS
Online Sales Assistant
EMAIL: customercare@braendon.com

13.2 The Customer has the right to obtain the full restoration of the conformity of the good through, at their choice, repair or replacement, without any expense to them. If one of these remedies is objectively impossible or excessively burdensome compared to the other, the Customer may obtain an appropriate price reduction for the Products or, alternatively, termination of the contract. The Customer forfeits these rights if they do not report the alleged lack of conformity to Brændon within 2 (two) months from the date they discovered such defect. In any case, legal action to assert an alleged lack of conformity is subject to a statutory limitation period of 26 (twenty-six) months from the date the Products were delivered to the Customer.

13.3 In the event that the Customer requests the repair or replacement of the Products due to an alleged lack of conformity under the terms of this Article 13, the delivery costs for returning the Products to Brændon for repair or replacement, as well as all costs for redelivering the repaired or replaced Products to the Customer, will be solely borne by Brændon.

**14. Authenticity Guarantee and Intellectual Property Rights**

14.1 Brændon guarantees the authenticity of all Products purchased on the Site. The "Brændon" branded Products are made with Italian materials, are crafted by Italian artisans, and are all strictly and entirely MADE IN ITALY.

14.2 All "Brændon" trademarks, figurative and/or shape marks, present on the Products, their accessories and/or packaging, as well as all illustrations, images, and copyright-protected logos, and, more generally, all intellectual property rights relating to the Products, are and will remain the exclusive property of the following company: The Golden Octagon.

**15. Applicable Law and Competent Court**

15.1 These General Terms and, consequently, the contracts concluded with Customers are governed by Italian law (in particular, the Consumer Code and Legislative Decree No. 70 of 9 April 2003, "E-commerce Decree") and must be interpreted accordingly.

15.2. Disputes arising from the interpretation, validity, and/or execution of these General Terms will be subject to the jurisdiction of the court of the place of residence or domicile of the Customer.

Alternatively, the Customer may choose to access the platform for out-of-court dispute resolution provided by the European Commission, available on the website http://ec.europa.eu/odr.